Popular Articles
Does Cia Do Anything Without Asking You?
Cia can read, explain, and suggest on its own. It can't create, change, send, schedule, or share anything until you confirm it.
What Is the Daily Briefing from Cia?
Your daily briefing is a short summary from Cia of what matters today across your Chapters. It helps you decide where to start without opening each...
How Do Coach Calls with Cia Work?
Use Voice under Ways to talk for spoken interaction. When Call Coach is available, you can also open the coach-call experience directly.
Is Cia a Doctor or Financial Adviser?
Cia coaches you toward the Goals you set. It is not a doctor, therapist, or financial adviser, and it doesn't diagnose, treat, or give regulated advice.
How to Talk to Cia by Chat, Voice, Call, or WhatsApp
You can talk to Cia in four ways: app chat, voice, phone call, and WhatsApp. Each one reaches the same Cia, with the same Memory and the same Goals.
Frequently Asked Questions
Is my health data secure?
All connections to Balencia use HTTPS. The most sensitive fields are also encrypted with AES-256-GCM: tokens for services you connect, sign-in tokens, WhatsApp session credentials, cycle-tracking notes and trusted-contact notes. Balencia does not offer end-to-end encryption and does not claim HIPAA or SOC 2 certification. We never sell your data, and we share it only with the service providers described in our Privacy Policy. You can delete your account at any time and export your core account data in the app.
Does it replace a doctor?
No. Balencia is a wellness companion that complements professional medical care. Our AI provides personalized fitness, nutrition, and wellbeing guidance — but does not diagnose, treat, or prescribe. Always consult your healthcare provider for medical decisions.
How accurate is AI coaching?
Our AI is built on evidence-based fitness, nutrition, and behavioral science research. It analyzes your biometric data, activity patterns, and sleep quality to deliver recommendations that improve over time. The system cross-references wearable data with progress trends to adjust plans dynamically.
Which wearables are supported?
We integrate with Apple Watch, Whoop, Garmin, Fitbit, Samsung Galaxy Watch, and Huawei Health. We also sync with Apple Health, Google Health Connect, and Strava — consolidating all metrics into one dashboard. New integrations are added regularly.
What are the Chapters?
Chapters are the distinct but connected parts of a life. Balencia supports Movement, Food, Sleep, Peace, Faith, Goals, Growth, Wealth, People and Feminine Health, and you can define your own. The point is to connect context across Chapters instead of treating each one as isolated.
What is your refund policy?
Cancel within the first 30 days for a full refund, no questions asked. After that, you keep access through the end of your billing period. No hidden fees, no penalties — reactivate anytime.
Still Need Help?
Our support team is here to assist you with any questions.