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Frequently Asked Questions

• Is my health data secure?

  All connections to Balencia use HTTPS. The most sensitive fields are also encrypted with AES-256-GCM: tokens for services you connect, sign-in tokens, WhatsApp session credentials, cycle-tracking notes and trusted-contact notes. Balencia does not offer end-to-end encryption and does not claim HIPAA or SOC 2 certification. We never sell your data, and we share it only with the service providers described in our Privacy Policy. You can delete your account at any time and export your core account data in the app.

• Does it replace a doctor?

  No. Balencia is a wellness companion that complements professional medical care. Our AI provides personalized fitness, nutrition, and wellbeing guidance — but does not diagnose, treat, or prescribe. Always consult your healthcare provider for medical decisions.

• How accurate is AI coaching?

  Our AI is built on evidence-based fitness, nutrition, and behavioral science research. It analyzes your biometric data, activity patterns, and sleep quality to deliver recommendations that improve over time. The system cross-references wearable data with progress trends to adjust plans dynamically.

• Which wearables are supported?

  We integrate with Apple Watch, Whoop, Garmin, Fitbit, Samsung Galaxy Watch, and Huawei Health. We also sync with Apple Health, Google Health Connect, and Strava — consolidating all metrics into one dashboard. New integrations are added regularly.

• What are the Chapters?

  Chapters are the distinct but connected parts of a life. Balencia supports Movement, Food, Sleep, Peace, Faith, Goals, Growth, Wealth, People and Feminine Health, and you can define your own. The point is to connect context across Chapters instead of treating each one as isolated.